The European Commission has a service for Communication, called DG Comm, which is devoted to the promotion of the activities of the EU and their impact on the ground.
One of the tools is a network called Europe Direct and formed by a set of local points able to inform the citizens as well as redirect their questions to the good contact.
Every three years the label to be a “Europe Direct” information point has to be renovated.
In 2017 my team and I took care of the application to the call for the label of Europe Direct. In spite of the augmented competitiveness and reduced funding availbale, we managed to keep the label, including a grant of 90.000 euros over three years to run the local information point in Nantes (France).